Telecaller Management Software Company in Tambaram

The customer care advocates are in a position to spell out instant answers and a comprehensive insight into customer calls is also provided. Itfinds its use in a variety of industries like financial services, telemarketing to name a few.

Some of the key features are:

• We help to manage or add all information with time and data inputs. The details of the client are provided and then the call is being routed to the specific individual concerned
• As a user you can search the call month by month wise and this could be day wise by client details. To call history you can go on to add notes as well.
• In this application we assure you that different locations could be added. By the office locations the call details can be viewed as well.
• As a user you can follow up on a call and this information that is in front of you could be put for later use. You can add the same information to the call history as well.
• The call details can be ceased to be inactive and in the advanced stages you can ensure that it is suspended from the application. The users could incorporate the same method
• Any call that is arriving on an inbound or out bound is stored. The call that is retrieved to an agent and the amount of time spend on call is important.